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Category Archives: Insurance

The Real Story around Risk Reports

Risk reports and vulnerability scans can only tell you so much about the level of security across a network. Often having insufficient reach, these overviews can be misleading and result in a far more positive picture than what’s really going on under the hood.

Taking a lead from pioneering pollster George Gallup, who made his name almost 100 years ago by proving that quantity is a distant second to quality when it comes to the value of data.

Gallup surveyed 3,000 people ahead of the 1936 US election. He forecast a win for democrat candidate Franklin D Roosevelt, despite a Literary Digest survey that had canvassed 2.5 million people and predicted a republican landslide.

Gallup was correct and Literary Digest – its credibility shot – was out of business within 18 months.

Data quality

So, how does this relate to cyber insurance? Well, the point is that across the cyber market, vulnerability scans are being given too much weight, first as a measure of an organization’s cyber security, and second as an indicator of their likelihood to have a cyber claim.

Vulnerability scans or risk reports, aim to identify your internet-facing assets and any insecurities they have. Initially, they were used as a means to highlight potential problems and to suggest remedies. This was a good thing. But more recently they’re being used as de facto assessments of a businesses online security rating.

The problem is that these scans or reports produce data that is often limited. For example, they should locate internet-facing servers and identify the software running, but they’re unlikely to pick up all the services, especially those outsourced to third-party cloud providers.

Nor can these scans see inside your network therefore can’t assess the internal safeguards and protocols that may or may not be in place. In short, they’re seeking to provide a definitive assessment of your cyber security credentials on limited data. And that’s not a good basis on which to assess cyber security or to try and predict future attacks.

The good news is that huge strides are being made in the area of threat intelligence, with CFC leading they way, which does offer the ability to prevent attacks and make effective forecasts on likely cyber claim events.

Threat intelligence

While a vulnerability scan provides a survey of an organization’s internet-facing assets, threat intelligence builds up a dynamic picture of the attacks to which your organization is most susceptible.

CFC has established close working relationships with government bodies, law enforcement agencies, private sector organizations and our own proprietary sources. This network gives them access to the online platforms and markets used by criminals to trade data and exchange information.

Their network provides details of companies that have been compromised. It offers information on what’s been stolen and where backdoors have been left open on a system. Is this company on a threat actor’s list? Have their passwords been traded online?

Access to this type of information allows them to be very certain about the likelihood of an organization coming under attack and allows the threat analysis team to be definite about the actions they take to shore up defenses and to keep that system safe.

Cyber criminals are extremely dynamic and continually change both their point and method of attack. Understanding how attacks are evolving and uncovering where they’re likely to be targeted makes it possible to take swift and effective preventative action.

Just as George Gallup discovered in the 1930s, it’s the quality of your data that determines its value. The number of attacks prevented by CFC’s threat intelligence service is beginning to tell its own story on the scale of that value.

Source: www.cfcunderwriting.com


Product Recall Lessons from Big Brands

Nestlé, Clorox and Unilever all made headlines due to recall incidents. What are some key takeaways for small businesses?

Product recall events can span across a wide range of industries due to errors in processing, contaminated ingredients, faulty machinery or accidental human errors. In the last month alone, we’ve seen no less than three high profile food and beverage and consumer goods recall incidents from leading global brands.

Less than a week ago, Nestlé USA issued a recall on its chocolate chip cookie dough over potential presence of foreign material in the form of soft plastic film within the product. This comes less than a month after a recall of the fudge flavor cookie dough for another foreign body issue.

In the same month, British multinational consumer brand Unilever recalled 19 aerosol dry shampoos from brands including TRESemme, Suave and Dove. This was due to elevated levels of benzene – a chemical that can cause leukemia and blood cancers through skin contact.

Clorox similarly recalled 37 million units of scented surface cleaners and all-purpose cleaners containing bacteria which could pose a risk of infection for people with weakened immune systems. Customers were asked to apply for a reimbursement online.

All manufacturers have product recall exposures, and multinational corporations like Nestlé and Unilever are no strangers to recall incidents. In fact, product recall incidents are more common than not. In Q1 of 2022, the US hit a 10-year record high with over 900 million units of recalled goods across all industries. Studies show both frequency and severity of recalls are on the rise due to the ongoing supply chain issues and cost of living crisis.

It’s important to keep in mind that recall costs – such as the cost of getting the goods off shelves or back from customers – only make up a small percentage of the average loss. When an error or fault is discovered during production, investigations must take place to determine the reason.

Ultimately, recalls of any kind impact cash flow. Smaller businesses often have less financial leverage and are therefore more vulnerable to damage to brand reputation and loss of sales. In many cases, there will also be rectification costs to re-manufacture the products, clean down and repair of the production lines, and re-design the manufacturing process.

They can be one step closer to preventing a crisis by creating recall plans, crisis management plans and conducting mock recalls that are well laid out and frequently tested and ensuring business continuity and balance sheet protection with a product recall policy.

Source: www.cfcunderwriting.com


Avoiding the Underinsurance Surprise

We thought we’d share an excerpt from an IRMI (International Risk Management Institute) publication in the US on underinsurance.  We have noticed the same troubling trend of underinsurance resulting in hefty co-insurance penalties here in Canada.

Author: Ann Rudd Hickman, CPCU, CRIS, ARM, Assistant Vice President, Editorial, IRMI

Over the past 2 years, supply chain disruptions, an ongoing labor shortage, and the war in Ukraine have driven steep increases in the cost of goods and services, including the cost of construction. Last month, we examined the impact of these realities on builders risk insurance, but risk managers must consider the effects of inflation on other coverages as well.

The most obvious question is whether the limits of insurance are still adequate. For property insurance, an estimate of the cost to repair or replace damage to real and personal property is needed to answer this question. Insurance companies have tools for calculating replacement cost, but these are typically only used at renewal and so may not account for inflation during the policy period. For liability insurance, damages incurred by third parties will be equally impacted by inflation; therefore, liability limits should be adjusted to reflect the likelihood of higher awards.

Another potential risk associated with inflation is that coinsurance penalties in a property policy may be triggered. A coinsurance provision reduces the insurance recovery on a claim if the property is not insured to a stated percentage of value at the time of the loss. (The risk of a coinsurance penalty can be eliminated by incorporating an agreed value provision.)

Find more tips for ensuring your policies are protected against the impact of inflation by clicking here.


Intro to FinTech Insurance

Digital innovation is transforming financial services across the world. New technology and distribution methods are offering customers faster, individually tailored and more accessible financial products.

The insurance industry is on the cusp of a more modernized approach for FinTech businesses. It is now crucial for brokers to advise clients on potential pitfalls in standard insurance policies and source policies tailored to their unique needs.

In the intro you will learn:

What is FinTech?
FinTechs are technology-led financial services companies which provide consumers and businesses with innovative tools and products to manage and control their money, whether it be app-based banking, digital lending, investment platforms, trading platforms or money transfer services.

The need for bespoke insurance
Understanding the unique exposures faced by FinTech businesses as they continue to innovate is key to ensuring the right coverage.

Key exposures for FinTech
FinTech businesses have a unique combination of exposures that don’t fit the typical financial institution (FI). These risks include the ever-evolving regulatory environment, technology failure, cybercrime and more.

Claims examples
A few claims examples involving theft of funds, technology failure, sub-contractor vicarious liability, IP infringement and more.

Click here to request the Intro to FinTech Insurance guide.

Source: www.cfcunderwriting.com


Media Insurance Myths Debunked

Media liability insurance protects businesses against lawsuits brought against them for defamation, intellectual property infringement and breach of confidentiality. Insurance is imperative to cover these wide range of common risks in the media and entertainment industry.

My general liability policy will cover me for media liability claims
The majority of general liability (GL) policies will contain a specific exclusion for defamation and intellectual property (IP) infringement. A typical GL policy will cover bodily injury or property damage due to the insured’s alleged negligence, not for claims arising out of the content they create or disseminate. CFC’s media liability policy offers defamation and IP protection for content creators.

Only commercial entities have an exposure to media liability claims
Any individual with a public profile creating and/or posting content in the public domain has an exposure to defamation, IP infringement and breach of confidentiality. The news is full of examples of celebrities and high-profile individuals being sued for what they say online. CFC’s media liability policy offers protection against all of these exposures.

It’s impossible for us to be infringing on anyone’s IP when we came up with the original idea
It may be true that a business developed an idea from scratch, however, many projects include the use of third party owned IP, such as music or photographs. If you don’t have robust procedures for licensing in content, or even inadvertently make an error with the license owner or fees payable, you could be infringing on IP. Even when third party owned content is not used, it is extremely difficult to comprehensively guarantee your artwork or project is not infringing on another’s IP. CFC’s claims team have extensive experience in handling such IP issues, providing you with peace of mind in the event of a claim.

I have a longstanding relationship with my clients so they won’t sue me if I miss a deadline or cause a copyright infringement issue
Unfortunately, a longstanding relationship does not stop clients from bringing lawsuits against you, especially if they are being sued themselves by a third party for an infringement or defamation issue because you have created the content in question. It is important to protect yourself against both breach of contract, issues as well as media liability claims.

I would never breach an NDA so I don’t have to worry about having a breach of confidence claim or invasion of privacy claim brought against me
An inadvertent verbal slip to someone, a publication catching wind of your work, or accidentally exposing sources can all lead to claims. Particularly for publishing or broadcasting companies, portraying a source or subject in a way that person is offended by could land you in litigation. CFC’s media liability policy does not sub-limit defense costs, and options are available for costs in addition coverage

CFC’s media liability policy offers relevant cover for businesses and individual operating in the media and entertainment industry. Cover includes IP infringement and defamation, breach of contract, contingent bodily injury or property damage and sub contractors’ vicarious liability. CFC can also package cyber liability and commercial general liability into their media package to provide a comprehensive solution. Make sure your clients have the right cover in place!

Source: www.cfcunderwriting.com


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