Claims
We Handle the Details, You Get Results
Streamlined Claims Handling
Navigating the Lloyd’s market during a claim can be complex. With over 30 years of claims handling experience, our claims manager works closely with our adjusting partners to expedite the process and settle claims on the best possible terms. Our dedicated, proactive approach ensures you stay informed and ahead at every step.
How to Report a Property or Liability Claim
REGULAR BUSINESS HOURS
Email your completed CSIO Notice of Loss to claims@abexinsurance.com, Monday to Friday, 9:00 a.m. to 5:00 p.m. EST, excluding holidays.
AFTER HOURS
For after-hours claims, contact IPG Claims directly:
Phone: 1-888-204-4726
Email: abexclaims@ipgclaims.com
Heather Shortell
Claims Manager
How to Report a Cyber Claim*
*Only applicable if this coverage is shown on the Declaration Page
CyberClan Incident Response
All policies are provided with access to a 24/7 incident response service from CyberClan.
Call: 1-800-673-8651 [English/French]
Email: cyberclaims@cyberclan.com
A policyholder calling the CyberClan hotline does not result in a claim being notified. After review of the incident, CyberClan will advise the policyholder on whether they need to submit a formal claim. This will depend on the incident and whether further action is required to resolve it.
For additional support, please visit our contact page.